Because they were from the same vendor, they integrated a bit, you had an option to deploy software from the Service Desk, but if you wanted to use the inventory you had to log into the program. But the licensing was treated separately. Because they were from the same vendor, they were able to share data.

We tried to use one product for Service Desk and another product for Asset Management from the same vendor.

Price – good all in one products are either rare or expensive.

There are two reasons why we chose multiple vendors for the services: For example, we used Service Desk from vendor 1, Knowledge base from vendor 2, asset management solution from vendor 3, etc… In the end, while we had all the information, information was not available from one place.

We used to use several programs which were all used separately. While some were very good, none of them was like Wow. We have decided that it’s time to move from our helpdesk solution as we needed a better solution. Sometimes, just sometimes, I stumble on a product that gets me really excited.

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